Refund policy

Returns and Exchanges

All sales are final. We do not accept returns or exchanges for reasons attributable to the customer.

This includes, but is not limited to:

  • Change of mind
  • Personal preference
  • Incorrect size expectations
  • Differences in color appearance caused by monitor or device settings
  • Minor variations in dimensions resulting from handcrafted production
  • Natural variations in leather, including differences in grain, texture, color tone, wrinkles, veins, or other natural markings. These natural and handcrafted variations are not considered reasons for return or exchange.
  • Failure to review the product description, dimensions, materials, or specifications before purchase

Please review all product information carefully before placing your order.

For made-to-order products, cancellations, returns, and exchanges are not accepted once production has begun.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us at eligerejp@gmail.com within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the damage, defect, or incorrect item
  • Photographs of the packaging, if applicable

We will review the information provided and determine the appropriate resolution.

Depending on the circumstances, we may offer:

  • Repair
  • Replacement
  • Refund

Please do not return any item without contacting us first.

Unauthorized returns may not be accepted.

If a return is required due to damage, defect, or an incorrect shipment, we will provide instructions for the return process.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed.

Processing times may vary depending on your bank, credit card company, or payment provider.

Shipping charges, customs duties, import taxes, VAT, and other fees paid to third parties are generally non-refundable unless otherwise required by applicable law.

Order Cancellations

If you wish to cancel your order, please contact us at eligerejp@gmail.com as soon as possible.

Orders may only be cancelled before production or fulfillment has begun.

Once a made-to-order product has entered production, the order cannot be cancelled.

Once an in-stock item has been prepared for shipment, the order cannot be cancelled.

Refused or Unclaimed Deliveries

Customers are responsible for providing accurate shipping information and for receiving their orders.

If an order is returned to us because:

  • Delivery was refused
  • The package was not collected
  • The delivery address provided was incorrect or incomplete
  • Customs duties, import taxes, or other applicable charges were not paid

the order will not automatically qualify for a refund.

Any additional shipping, return shipping, customs, or handling costs incurred may be deducted from any refund, where permitted by applicable law.


Customs Duties and Import Taxes

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.

These charges are not collected by Eligere unless otherwise stated at checkout.

We are unable to refund customs duties, import taxes, VAT, or other charges paid directly to customs authorities, carriers, or other third parties.

Contact

For questions regarding this Refund Policy, please contact:

Eligere
Email: eligerejp@gmail.com

Nothing in this Refund Policy limits any consumer rights that cannot legally be excluded under applicable law.